If you’d like further information about Deal Cruze and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.
Deal Cruze, as the name indicates, is a deal in fashion website that enables customers to buy beautiful & unique, limited edition and clothing products sourced by us and created by independent designers. All our designers are vetted, before they can use our platform thus any product you buy, using our website, should be of the highest quality. When purchasing jewellery products from Deal Cruze you are buying directly from the corresponding supplier (Seller). We therefore act as a link between you, the customer (buyer) and the supplier – handling the payment on behalf of both the buyer and designer. We also have a dedicated customer care team, on hand 12 hours a day, to help in assisting you if you have any queries regarding the use of the site.
Using The Deal Cruze website to buy products is very straight forward. You navigate around the site by clicking the links to the category pages. Once you’ve decided which product you want to buy, you click on the “add to shopping bag” button. The product is then added to your shopping cart. You can add additional products or remove products as you please. When ready to pay you select the “proceed to checkout” link where you are taken to a secure page to enter your details. It’s at this stage that you will be required to register an account in order to complete your purchase. Once you completed your purchase you’ll receive an automatic confirmation email, containing your order details, which will be sent to the email address you entered at checkout. You will also receive an email from our customer service department within 24 hours of you placing your order confirming receipt of your order. Customer Service will send you one final email once your order has been dispatched by the designer.
Deal Cruze selects the very best independent clothing, and accessories designers to work with. This is to ensure our customers get the highest quality products and customer service. By purchasing from our website you get to own unique products which are in many cases made to order. So you’re always going to be wearing something a little different from much of the mass produced fashion items out there. The supplier, using our platform, can also produce be spoke and personalised gift items, which we can help you acquire, at your request. We also offer a price promise, meaning that if you find any product, featured on our website, cheaper elsewhere we’ll offer you the product at the same price when you purchase the product from us. We also offer EXCLUSIVE discounts & offers to all our regular email subscribers, so we stongly encourage you to take advantage, of this facility, by subscribing to our newsletter. In addition to all of the above we’re only an email or telephone call away should you ever need our assistance relating to any aspect of the website. Drop us a line or call us, we’d love to hear from you! Or you can read what other people, who’ve used our service, are saying about us: Testimonials
In a nutshell you have 14 calender days, starting from the day you receive your order to notify us of your return/cancellation request. After you’ve notified us (via email or through our cancellation form) you have a further 14 days to return your order back to us. If you do decide to return your order please email us at: (delivery@dealcruze.com) further to which you will be given return instructions on how to either safely return the product back to the supplier or to our Delhi headquarters. All orders must be returned within the timescales of our returns window to be eligible for a refund since late returns will not be accepted. Please note all items returned must be sent unused and in their original condition with all labels and tags in place. Items that have been used, visibly worn or damaged will not be accepted as a return.
Yes, in order to purchase products from a designer you need to register at checkout before you’re taken to our secure payment page. Registration is simple and will take you less than 60 seconds. Don’t worry, we won’t disclose your email address to any third parties, neither will we bombard your email account with irrelevant marketing promotions.
We accept all major credit/debit cards such as Visa, Rupay and Mastercard. We also accept payments via PayTM. The methods of payment are shown on the website and you will also be asked to select your preferred method of payment at the payment stage. All our orders are processed through a secure checkout system provided by Paytm. Their servers comply with worldwide standards for security transactions on the web. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.
The cost for delivery and the estimated delivery times, provided by each designer, will be clearly indicated at checkout and alongside the individual product descriptions. As a general rule any items that the designer has in stock will be dispatched within 48 hours of you placing your order. With items that are made to order, delivery times will vary and will therefore be specific to the product. Shipping times are indicated on each product page underneath the “Delivery & Returns” tab. You can also contact us delivery@dealcruze.com and we’d be happy to assist you with any questions you may have.
As a general rule the shipment is the responsibility of the designer until it reaches the buyer. Once the goods are handed over to the buyer the responsibility for the package is passed to the buyer and the shipment is no longer insured. All deliveries will require a signature before the product can be handed over. If you are unsure about any aspects of a designer’s delivery/insurance policy then please email our customer care team: support@dealcruze.com or delivery@dealcruze.com.
We are only able to deliver to one address per order. If you would like to send your purchases to more than one address, we recommend you place a separate order for each destination.
Before your purchases have been prepared for dispatch, by the designer, we can cancel an item. If you cancel an order after it has been dispatched you will have to return the order back to designer and a refund will be issued. For items that are made to order, once the designer begins production of the order you are unable to cancel the order. However, once you receive the order, if for any reason you are unhappy with the product, you are still eligible for a refund provided you contact us within 14 days of receiving your product. Please note, orders for bespoke products cannot be cancelled once placed.
If you’re an Indian resident purchasing from a supplier based within the India you will be refunded the full value of your order including standard shipping costs. If you’re a resident of a county outside of the India original shipping costs are not refunded, for items, unless your items are faulty. Refunds are made in Sterling. Your refund will be issued to the original credit card used to place the order. Please note that it can take up to 10 business days for the refund to appear in your account.
If you haven’t received your order within the time-frame indicated by the designer please contact us: sales@dealcruze.com. We will contact the designer on your behalf to determine an estimated delivery time.
